Legal

Terms of Service

Understand the commitments, responsibilities, and guidelines that apply when you use EZPZ Follow-Up.

Last updated: January 5, 2025

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Your agreement with EZPZ Follow-Up

These terms outline how you can use the platform, how we protect your data, and what to expect from our service.

Acceptance of Terms

By using EZPZ Follow-Up, you confirm that you understand and agree to these Terms of Service and any applicable policies we publish.

  • You must be at least 18 years old and have the authority to agree to these terms on behalf of yourself or the organization you represent.
  • Continued use of the platform after updates to these terms constitutes acceptance of the revised version.

Accounts & Access

Your account is your responsibility, and you should take reasonable steps to keep it secure and up to date.

  • Provide accurate registration details and promptly update information if it changes.
  • Keep credentials confidential and notify us immediately if you suspect unauthorized access or unusual activity.
  • You are responsible for actions taken under your account unless we have been notified about a security concern.

Use of the Service

We built EZPZ Follow-Up to streamline customer outreach. Please use it in ways that respect customers, teammates, and the law.

  • Follow all applicable laws, including those related to consumer communications, privacy, and data security.
  • Do not misuse the platform for spam, harassment, discrimination, or any activity that could disrupt service for others.
  • Use provided features and integrations in accordance with their documentation and any third-party terms that apply.

Data & Privacy

We safeguard customer data with care. You also play a role in protecting the information shared through your account.

  • Customer and contact data you upload remains your responsibility. Ensure you have permission to store and communicate with those contacts.
  • We may process and store data in order to provide and improve the service, consistent with our privacy practices.
  • Deleting data or accounts may not immediately remove all backups or logs, but we will follow reasonable retention schedules.

Subscriptions & Billing

If your plan includes paid features, charges will follow the subscription details shared at sign-up or renewal.

  • Fees, billing cycles, and renewal terms are outlined in your order form or subscription settings.
  • Taxes, currency conversions, and payment processor fees may apply depending on your location and payment method.
  • Failure to pay may result in suspension or downgrade of service until balances are resolved.

Intellectual Property

EZPZ Follow-Up retains rights to the platform, brand, and underlying technology. You keep rights to your content and data.

  • You grant us a limited license to host, process, and transmit your content solely to operate the service.
  • Do not copy, reverse engineer, or create derivative works of the platform except where permitted by law.
  • Feedback you provide may be used to improve the service without obligation to you.

Termination

You may stop using EZPZ Follow-Up at any time. We may suspend or terminate access for violations or risks to the platform.

  • We reserve the right to suspend accounts that threaten security, violate these terms, or abuse the platform.
  • Upon termination, access to data and features may be limited. Export information you need before closing an account when possible.
  • Certain provisions, such as intellectual property, disclaimers, and limitations of liability, survive termination.

Disclaimers & Liability

We strive for reliability but cannot guarantee uninterrupted service. Your use of the platform is at your own risk.

  • EZPZ Follow-Up is provided on an "as is" basis without warranties of any kind unless required by law.
  • We are not liable for indirect, incidental, or consequential damages arising from use of the service, to the extent permitted by law.
  • Our total liability is limited to the amount you paid for the service in the preceding twelve months, where allowed by law.

Changes & Updates

We may update the platform and these terms to reflect new features, legal requirements, or business needs.

  • Material changes will be communicated through the product or by email when feasible.
  • If you continue using the service after changes take effect, you agree to the updated terms.
  • We encourage you to review this page periodically to stay informed about your rights and responsibilities.

Contact

Questions about these Terms of Service are always welcome.

  • Reach us at hello@ezpzfollowup.com for clarifications, feedback, or concerns about how these terms apply to your team.